Privacy Policy

1. Data Controller

Solacia Cares is the data controller responsible for your personal data. If you have any questions or concerns about this policy or your data, you can contact us at:

• Solacia Cares LTD, 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Email: info@solaciacares.co.uk 
• Phone: (0121) 809-1544
• Mobile: 07538 149233

2. Information We Collect

We collect several types of information to provide and improve our Service, including:

Usage Data: Information collected automatically when you use our Service, such as your IP address, browser type, pages visited, and the time and date of your visit.

Cookies and Tracking Data: We use cookies and similar tracking technologies to monitor activity on our Service and store certain information.

Personal Data: Information that can be used to identify you as an individual, such as your name, email address, phone number, and postal address.

3. How We Use Your Data

We use the collected data for various purposes, including:

• To monitor the usage of our Service: Ensuring the Service is used appropriately and efficiently.
• To detect, prevent, and address technical issues: Safeguarding the integrity and security of our Service.
• To provide and maintain our Service: Ensuring that our Service functions correctly and meets your needs.
• To notify you about changes to our Service: Keeping you informed about updates or modifications to our Service.
• To provide customer support: Assisting with any inquiries or issues you may have.
• To gather analysis or valuable information: Helping us understand how our Service is used and identify areas for improvement.

4. Legal Basis for Processing Personal Data

• We process your personal data on the following legal bases under GDPR:
• Legal Obligation: Where processing is necessary to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights do not override those interests.
• Consent: Where you have given explicit consent to process your data for specific purposes.
• Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.

5. Disclosure of Your Data

We may share your personal data with third parties under the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service or perform Service-related tasks.
• Legal Requirements: We may disclose your data if required by law or to protect the rights, property, or safety of Solacia Cares, our customers, or others.

6. Data Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

7. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.
• Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer your data to another organisation or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Withdraw Consent: If you have provided consent for data processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided above.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your country, where data protection laws may differ from those in your jurisdiction. We ensure that any such transfers comply with GDPR and that adequate safeguards are in place.

10. Cookies

We use cookies to enhance your experience on our Service. You can control the use of cookies through your browser settings. However, if you do not accept cookies, some parts of our Service may not function properly.

11. Links to Other Sites

Our Service may contain links to other websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

Solacia Cares LTD, 71 – 75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@solaciacares.co.uk 

Phone: (0121) 809-1544

Mobile: 07538 149233