FAQs
Welcome to Solacia Care’s FAQ’s page, where we address your most common questions to provide clarity and confidence in our services. Whether you’re a resident, partner, or seeking more information about our accommodation and support, our aim is to ensure that you have the knowledge you need. At Solacia and Solacia Cares, transparency and communication are at the heart of what we do, helping us build safe, inclusive, and informed communities. Explore the answers below to find out more about how we can support you.
General Information
1. Who is Solacia?
Solacia is a forward-thinking organisation dedicated to creating sustainable, safe, and supportive environments for individuals in need of accommodation and care. With a mission to not only provide housing but to empower residents through various life-enhancing services, Solacia aims to foster independence, well-being, and a strong sense of community. Our holistic approach ensures that every individual we support has the tools and resources they need to thrive, as we work to make a positive, lasting impact on their lives and the wider community.
2. What is Solacia Cares?
Solacia Cares is the heart of our support services, dedicated to improving the well-being of individuals in supported accommodation. Our focus is on providing tailored health, well-being, and social support to help residents regain independence and rebuild their lives. We understand the unique challenges that people face, which is why we offer compassionate, personalised care that addresses mental health, family support, rehabilitation, and community integration. At Solacia Cares, we are committed to empowering individuals, enabling them to grow and succeed in a nurturing, inclusive environment.
3. Understanding Solacia
Solacia is a comprehensive organisation committed to creating a better future for individuals in need of safe, supportive, and sustainable housing solutions. Our mission goes beyond providing accommodation—we are dedicated to empowering individuals and fostering strong communities by offering a holistic ecosystem of services.
Through our sub-brands, Solacia ensures that residents receive the care, support, and opportunities they need to thrive, no matter where they are on their journey.
Solacia Green focuses on sustainable housing solutions, integrating eco-friendly practices into our accommodation by retrofitting properties with green energy solutions and providing residents access to community gardens and green spaces.
Solacia Living is our core brand providing a range of accommodation services, including HMOs (Houses in Multiple Occupation), supported living, and temporary housing solutions. We are committed to offering safe, comfortable spaces that meet the diverse needs of our residents, ensuring they feel secure and supported throughout their stay.
Solacia Pathways is our dedicated program for helping residents transition from supported accommodation to independent living. Through skills development, employment support, and personal growth opportunities, we equip individuals with the tools they need to achieve long-term success.
Solacia Connect is a digital platform designed to foster communication and engagement within our communities. Residents, caregivers, and volunteers can use the platform to connect, access resources, manage their accommodation, and participate in virtual support sessions. It also enables users to view their contracts, report issues, and access training programs, promoting seamless interaction and connection.
Solacia Homes is focused on providing long-term affordable housing options, aimed at offering stability to residents ready to transition from temporary accommodation. This sub-brand represents our commitment to ensuring that everyone has access to a secure home, not just in the short term, but for the future as well.
Solacia Community brings together residents and the local neighbourhood through community centres that host workshops, social events, and support services. These centres create spaces for connection, learning, and growth, helping to build stronger, more resilient communities.
Solacia Voices is a resident-led initiative that empowers individuals to share their stories, advocate for their needs, and influence positive change within their community. It also features a digital platform connecting residents and volunteers, amplifying voices and creating meaningful dialogue.
Solacia Wellness provides mental health and well-being services that focus on holistic care. Our compassionate approach ensures that residents receive emotional and psychological support tailored to their individual needs, fostering well-being and personal growth.
Solacia Learning is dedicated to providing educational and vocational training, equipping residents with the skills and knowledge they need to pursue new opportunities, improve their circumstances, and work towards long-term independence.
4. Where is Solacia located?
We are currently based in the West Midlands with plans to rapidly grow across the UK.
5. Who does Solacia serve?
At Solacia, we serve vulnerable adults (18+) facing homelessness, mental health challenges, substance recovery, or crises. We provide safe, stable accommodation and essential support services to help individuals rebuild their lives. As we expand, we will also offer tailored HMOs for mothers and children, ensuring privacy, safety, and comfort, all in line with UK-supported accommodation regulations.
Services and Support
6. What types of housing do you offer?
Solacia and it’s Subsidiaries provides a variety of temporary housing options, including Houses in Multiple Occupation (HMOs), which offer safe and stable environments for our residents. Each of our properties is designed to foster a sense of community and support.
7. What support services are available?
We offer a holistic approach to care, which includes mental health support, substance abuse treatment, and employment assistance. Our goal is to provide comprehensive care plans that help residents achieve long-term stability and self-sufficiency.
8. How do I apply for housing with Solacia Living?
To apply for temporary housing, please contact us directly through our website, phone, or email us. Our team will guide you through the application process and assess your needs to find the best temporary housing solution for you.
Financial Information
9. How is Solacia Cares funded?
We are funded through a combination of government grants, public-private partnerships, and donations from philanthropic organisations and individuals. This diverse funding model ensures the sustainability of our services and allows us to continue expanding our impact.
10. What are the costs associated with living at Solacia Living?
The costs of living at Solacia Living vary depending on the type of temporary accommodation and the individual’s specific circumstances. We work with residents to ensure that housing remains affordable and accessible. For more detailed information, please contact us.
Services and Support
11. What is the community life like at Solacia?
We strive to create a supportive and inclusive community where residents feel a sense of belonging. We offer various programs and activities that encourage social interaction and personal development, fostering a vibrant community atmosphere.
12. What policies are in place to ensure safety and security?
The safety and security of our residents are our top priorities. We have strict policies and procedures in place to maintain a secure living environment, including 24/7 support, regular property maintenance, and clear guidelines for resident behaviour.
13. How does Solacia ensure compliance with GDPR and data protection?
We are fully committed to protecting your personal data and ensuring compliance with GDPR regulations. Our Privacy Policy outlines how we collect, use, and protect your data. We also provide options for you to control your personal information.
Future Plans
14. What are Solacia’s future plans?
Our goal is to expand our services throughout the West Midlands and eventually across the UK. We aim to increase the availability of high-quality, affordable housing and continue advocating for policies that protect the rights of homeless individuals.
Contact Information
15. How can I get in touch with Solacia?
You can contact us via our Contact Us form on our website at www.solacia.co.uk & www.solaciacares.co.uk, by phone, mobile or email. Our team is always ready to assist you with any enquiries or support you may need.
16. How can I support Solacia?
You can support us through donations, volunteering, or partnering with us to expand our reach. For more information on how to get involved, please visit our website or contact us directly.